TERMS & CONDITIONS

Please read the following points carefully as use of our website and purchase of products by you, mean that you agree to them. These terms and conditions give details of the levels of service we will provide you.

SHOPPING ONLINE AT XIANGLOBAL.COM

You can order products displayed on this website using the secure shopping cart provided. Once you have placed an order we will send you an e-mail confirming that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.

To make a purchase at xianglobal.com you must provide a valid and operational email address and telephone number where you can be contacted so we can keep you informed about the status of your order.


PROTECTING OUR CUSTOMERS AGAINST FRAUD

To protect our customers from credit and debit card fraud we reserve the right to cancel an order where (1) the customer uses a credit or debit card which is issued by a card provider based in a country other than the delivery address provided by the customer, or (2) the customer doesn’t provide the additional information we request to verify their identity and address within five days, or (3) the customer pays for a high value transaction using an unverified Paypal account, or (4) any of the contact details the customer provides during the registration process turn out to be false, or (5) a mail server returns any confirmation email message we send to you. In all such cases, we will refund the full pounds sterling amount paid.


PRICING

The price of individual products can change on the site without notice, however, the price of the item displayed once you reach the checkout is the price you will be charged. You will be notified of the delivery costs automatically, as part of the checkout process, before you submit your payment details. For more information about our delivery charges see our ‘Delivery & Returns’ page.

All transactions carried out through the website are made in Pounds Sterling. If US Dollar and Euro prices are shown on the site they are purely there as a guide for non-UK customers. Your credit or debit card will be charged in Pounds Sterling.


PAYMENT METHODS

You can pay using Visa, MasterCard, American Express, Discover, Apple Pay or through Paypal. To ensure that shopping online is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.


DELIVERY AND RETURNS

Please read our delivery and returns page for more information.

LIABILITY

We will not be responsible for any losses resulting from your misuse or your inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control. We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.


GENERAL

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse. We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an “as is” and “as available” basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

All rights in the designs and information on our website are owned by us. Copyright, trademarks and other intellectual property rights protect them. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose. We will use the information that you provide and the records of items buy to constantly monitor and improve our service and for marketing purposes in accordance with our Data Privacy Policy.

Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

We may change or withdraw any part of our website or may refuse you access to the website at any time if we consider it necessary. The laws of US govern these terms and only the courts of US will decide any disputes.

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